You have the right to delete your account at any time. scan2help collects only the data necessary to run the platform and never sells or monetises it. If you wish to close your account, send us an email and we will process your request within 30 days.
1. Who Can Request Deletion
Any registered user of the scan2help app may request deletion of their account. This includes:
- Registered parents — your phone number, notification preferences, and access to your child's profile.
- School staff members — your staff profile, role assignment, and login credentials.
- School administrators — your admin account. Student data associated with the school subscription is governed separately by the school's data agreement.
2. How to Request Deletion
Because scan2help is a safety platform for children, we verify all deletion requests manually to prevent accidental or unauthorised removal of accounts. Follow these steps:
- Send an email to info@vidhilekhalab.com with the subject line:
"Account Deletion Request — scan2help"
- Include the following in the email body:
- Your registered phone number (the one used for OTP login)
- Your name as it appears in the app
- Your account type: Parent, School Staff, or School Admin
- We will acknowledge your request within 7 business days.
- Deletion will be completed within 30 days of acknowledgement. We may contact you once to confirm your identity before processing.
3. What Happens to Your Data
The table below describes what is deleted immediately and what may be retained for a limited period after your account is closed.
| Data type |
Action on deletion |
Retention period |
| Account credentials & OTP login |
Permanently deleted |
None |
| Parent contact number |
Permanently deleted; WhatsApp notifications stopped immediately |
None |
| Staff profile & role assignment |
Permanently deleted |
None |
| Scan events attributed to your account |
Anonymised — the personal link to your account is removed; the event record itself is retained for school attendance purposes |
Up to 12 months after deletion, then permanently destroyed |
| Student profiles (school admin only) |
Transferred to the school owner admin, or deleted if no alternate admin exists |
Per the school's active subscription + 12 months after termination |
| WhatsApp notification history |
Deleted from our systems |
None |
4. Data We May Retain After Deletion
Some anonymised records are retained for a limited period even after your account is deleted, as required by Indian school regulations and our legal obligations.
- Anonymised scan event records — attendance records are maintained by schools as required under Indian education guidelines. Your name is removed from these records; only the event timestamp, type, and school identifier are retained.
- Legal holds — if we are required by law, court order, or government authority to retain specific data, we will do so for the minimum period required.
- All retained records are permanently destroyed within 12 months of your deletion request, unless a legal hold applies.
5. Partial Data Deletion
scan2help does not offer partial data deletion as a separate option. To remove your data from the platform, you must request full account deletion as described in Section 2. If you have specific concerns about a particular piece of data, please contact us and we will do our best to assist.