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The scan2help CHILD BADGE is a premium wooden and magnetic badge worn on a child's shirt. It contains a unique QR code that anyone can scan using any phone camera — no app needed. Upon scanning, the child's photo or video, exact date, time, and live location are instantly delivered to the parents' phones as a siren alert. The scanner can also connect with parents immediately through a masked virtual call — no phone numbers or identities are revealed on either side.

If your child ever gets lost, any good samaritan nearby can scan the QR code on the CHILD BADGE with any phone camera. Here is what happens instantly:

• The scanner captures a photo or video of your child, confirming their condition and surroundings in real time.
• This appears on your phone as a loud siren alert — along with the exact scan time — even if your phone is locked.
• The scanner's live location is shared via WhatsApp so you know exactly where your child is. The scanner's phone number and identity are never revealed to you.
• You can speak directly with the scanner through a masked virtual call. Your phone number is never revealed to them either. Both sides stay completely private — only your child's safe recovery matters.

No. The QR code can be scanned with any standard QR scanner — Paytm, Google Pay, your phone's camera app, or the scan2help app. No special app is required to trigger an alert.

Yes, absolutely. Your real mobile number is never shown to the scanner. All calls connect through virtual numbers, keeping your identity fully protected. For full details, see our Privacy Policy.

As soon as someone scans the CHILD BADGE, you instantly receive:

• A photo or video of your child taken by the scanner
• The scan date, time, and live location
• A virtual call from the scanner

A "Call Back" button is also available so you can contact the scanner again if needed.

Yes. The alert appears as a siren notification on your lock screen — you do not need to unlock your phone to be alerted.

Yes. The scan2help CHILD BADGE includes:

• SOS alert system
• Emergency helpline calls
• Call and scan history logs
• Unlimited virtual (masked) calls
• 100% data privacy
• Refer & Earn opportunities

Check the following:

• Go to Settings → scan2help → Notifications and confirm they are turned on.
• For WhatsApp alerts, confirm the registered number is active and WhatsApp is installed.

If the issue persists, email us at info@vidhilekhalab.com and we will help you troubleshoot.

Contact your child's school — they will arrange a replacement badge. The old badge is automatically deactivated to prevent misuse.